Description of the Role:
The Pursuit Wedding Coordinator will serve as the lead and main contact for the significant number of couples choosing to include Pursuit in their wedding day. This role will help couples navigate the process from start to finish to ensure an amazing experience. The position will act as the face of Pursuit to our wedding customers at the store and also the link to our store operations that allows the process to run smoothly. In addition to the wedding portion of the role this employee will also serve in the capacity of a Pursuit Store Specialist with those responsibilities taking on larger or smaller roles with the seasonality of the wedding business.
Wedding Coordinator is…
- A great interpersonal communicator, both verbal and written
- Meticulous with an eye for detail
- Welcoming, thoughtful, and engaging with all people
- Passionate about our customers, their stories, and our story
- Passionate about the wedding industry
- Passionate about style
- Cool under pressure
- Capable of thriving with minimal oversight
Success is the role looks like…
- Happy couples who feel they had a partner in every step of the wedding process
- Seamless store operations stemming from effective management of the workflow of the wedding pipeline and communication across the team
- Minimal customer service surprises, calm in resolving them when they arise
- Amazing wedding industry relationships in Columbus and across Ohio
- Positive working relationship with all members of the Pursuit team
Key Responsibilities:
- Manage all communication with couple and wedding party from their first inquiry to beyond their wedding day
- Manage all communication with members of wedding parties ordering through the Pursuit website
- Work, hands-on, in the store with Pursuit weddings, including weekdays, weekends, and traditional retail hours. This will most likely be a Wednesday through Sunday role.
- Proactively monitor and follow up with the wedding pipeline to ensure smooth store operations (inventory, tailoring, and shipping)
- Collect and report data related to weddings to the team weekly
- Solicit and collect all information, photos, photographer permission and all else required to create great wedding feature content from our weddings
- Provide follow-up content (photos, stories, etc) to marketing department for use
- Research, recommend, and represent Pursuit at various wedding events
- Serve all functions of a Pursuit store specialist as needed including working in the store with non-wedding business and store operations projects, as needed
The Ideal Candidate Will Possess…
- BA/BS or Equivalent work experience
- One or more years experience in a sales and/or customer service role, ideally work experience in the wedding industry
- Proficiency in Windows and Apple operating systems, Microsoft Office platform, and able to quickly master all our cloud-based business tools. Experience with HubSpot is beneficial.
Employment Status: Full-Time, Salaried
Reports Directly to the Store Manager
Email your resume and cover letter to jobs@pursuityourself.com